Contact Hawthorns Water Restoration

What's safe to do before the crew shows up in Hawthorns?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If water is coming in from outside after heavy rain near the White River, move valuables to a higher floor and stay out of moving water.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Hawthorns Water Restoration?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the flooring is lifting or the carpet feels wet past where you can see water.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Hawthorns date mostly from the 1900s to 1950s, and the decade tells the crew what kind of pipes to expect.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens on site after you call?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What should the crew know about homes in Hawthorns?

With homes in Hawthorns built anywhere from the 1900s to 1950s, it helps to know which decade yours came from. You'll see American Foursquare, bungalow, Craftsman and two story homes across Hawthorns. Foundations here range between full basements and slab foundations, so let us know which one your house sits on. Where storm water and sewage share the same pipes, a hard rain can push water back up through a basement floor drain. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Hawthorns?

This number covers Hawthorns and its neighborhoods, including these:

• Mount Jackson · most with basements
• Central State Community · built mostly in the 2020s, many on slabs
• Trotter and Henry's Addition · homes from the 1920s to 1940s, most with basements
• Washington Street Corridor · most with basements

Calls from Sandstone, Sandstone Lakes, Bridgewater, Stonewater, Lake Stonebridge, Somerset, Geist and Windermere come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?

Who's behind Hawthorns Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The number on this page reaches the team any time, day or night.